All articles by Fred Clements
Last week's recall of 125,000 bicycles for defective forks was bad news for everyone. But many shop owners are expressing dismay at what they say is inadequate reimbursement being offered by the manufacturers for this huge and important effort.
In his new book, Donny Perry offers an energetic and creative take on the world of bike shops, their continuing efforts to survive, and their prospects for the future.
New York City bike shops were in the news last week when Bloomberg (bloomberg.com) wrote that the city's one-year-old bike sharing program (City Bike) was hurting sales at local bike shops.
While adult cycling seems to be relatively stable, cycling continues to lose young participants at an alarming rate.
New research confirms that many consumers actively seek out and favor retailers that do not collect sales tax, and that discriminatory sales tax laws that allow some Internet retailers to avoid collecting tax are harming many brick-and-mortar businesses who collect the tax (in sales tax states).
Entitlement can be a disastrous thing for retailers facing increasing competition and struggling to compete.
Women sometimes say they are not comfortable in bike shops, but Bridget Brennan thinks this can change.
Dealer reaction was swift to Giant's announcement last week of a new program to lower retail prices on 30 bike models starting March 31.
It’s hard to recruit the talented people you need to offer great customer service when offering relatively low wages.
Webrooming is when a customer starts their shopping on-line to gather information, but uses that information to visit a local brick-and-mortar store to buy.