All articles by Fred Clements
Entitlement can be a disastrous thing for retailers facing increasing competition and struggling to compete.
Women sometimes say they are not comfortable in bike shops, but Bridget Brennan thinks this can change.
Dealer reaction was swift to Giant's announcement last week of a new program to lower retail prices on 30 bike models starting March 31.
It’s hard to recruit the talented people you need to offer great customer service when offering relatively low wages.
Webrooming is when a customer starts their shopping on-line to gather information, but uses that information to visit a local brick-and-mortar store to buy.
There is some apparent movement on the problem of brick-and-mortar businesses being required to collect sales tax while internet retailers often do not.
Are casual bike consumers being frightened away from bike shops because of sticker shock?
Weather will continue to play an important role in the U.S. bicycle business in 2014, but other issues are driving a continuing soft market, according to a new analysis from the Gluskin Townley Group.
Bicycles are emerging as a new target for conservatives in the ongoing "culture wars" in America.
A defensive response is not going to win us any battles.