All articles by Fred Clements
If we agree with Amazon's Jeff Bezos that complaining is not a strategy, what are some strategies that will lead to success for bike shops with physical locations?
A small but resolute group of bicycle industry leaders stormed Capitol Hill Wednesday to make the case for the bicycle business as a creator of jobs and commerce that benefits the U.S. economy.
It is outrageous that the federal government continues to give the middle finger to brick-and-mortar businesses across the country by failing to fix a broken sales tax system.
Many believe that buying from local independent businesses is a good thing, but is there credible research to back that up?
A British market study shows that retail staff members are the key to making customers feel comfortable while shopping, and also cause them to buy and spend more.
Sometimes the Internet seems like a vast global Complaint Department and bike shops receive plenty of bashing for real or perceived failings.
I needed help and the solution was one I regularly apply to cycling: when in doubt, buy a new piece of equipment. In this case, a fountain pen.
Discount internet retailing is a big challenge for brick-and-mortar retailers and the brands they carry.
New research from Nielsen Corp. shows that half of consumers are now willing to spend more on products and services from companies that give back to society.
Aside from “I’ll know it when I see it,” is there a way to fairly judge a store’s performance?