All articles by Fred Clements
A British market study shows that retail staff members are the key to making customers feel comfortable while shopping, and also cause them to buy and spend more.
Sometimes the Internet seems like a vast global Complaint Department and bike shops receive plenty of bashing for real or perceived failings.
I needed help and the solution was one I regularly apply to cycling: when in doubt, buy a new piece of equipment. In this case, a fountain pen.
Discount internet retailing is a big challenge for brick-and-mortar retailers and the brands they carry.
New research from Nielsen Corp. shows that half of consumers are now willing to spend more on products and services from companies that give back to society.
Aside from “I’ll know it when I see it,” is there a way to fairly judge a store’s performance?
What if it’s more than the weather? What if the very nature of the bike shop customer is changing?
Are non-white people uncomfortable in many U.S. bicycle shops?
A future world without bike shops would be a disaster for the cycling movement at all levels.
The latest blog by NBDA Executive Director Fred Clements