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Magura restructures customer service department

Published August 21, 2012

BAD URACH, Germany (BRAIN)—Magura has restructured its bike parts sector internally at its German headquarters in an effort to deliver fast and efficient workshop services to dealers and end consumers.

Following restructuring, the service team headed by Marco Wolff now consists of five specialists. While small repairs are handled locally by specialist bike dealers, larger service jobs are forwarded directly by bike dealers to Magura Bike Parts.

"As a result, the customers retain the product warranty and can be sure that they receive prompt professional service," said Wolff.

The service team is moving to a new building next to the headquarters. The team promises a 48-hour turnaround on service.

Topics associated with this article: People

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