CHICAGO, IL (BRAIN) — SRAM is offering a free exchange service for its recalled hydraulic brakes at the U.S. Cyclocross Nationals event at Valmont Bike Park in Boulder, Colorado, this week.
Starting Tuesday at 8 a.m. racers and non-racers with recalled hydraulic brakes can swap them out for mechanical brakes and levers. Any rider can register for the recall at the SRAM Tech truck even if they have not already registered online. Riders can also get their brakes replaced for free at their local bike shop.
“We will service everyone we possibly can. We will only prioritize racers ahead of their races, in other words, making sure their bikes are ready for their event. All consumers needing a brake exchange as part of the recall are welcome--hydraulic rim or disc. We should be able to take care of 150 plus bikes,” said Michael Zellmann, SRAM’s road PR and media manager.
Zellmann acknowledges swapping brakes before Nationals is not an ideal situation for a racer. Still, SRAM wants racers off the recalled brakes and is doing what it can to make it easy for them.
“The majority of road hydraulic systems were sold in the U.S. and most were for cross bikes. Additionally, with Nationals being centrally located, it made perfect sense to take advantage of the opportunity to service riders in a core location like Boulder,” Zellmann said.
SRAM is still waiting on the Consumer Protection Safety Commission (CPSC) to finalize its recall program.