CHICAGO (BRAIN) — To better serve dealers, SRAM is extending its U.S. Dealer Service Call Center hours by two hours to 9 a.m. to 8 p.m. Eastern time Monday through Thursday starting Monday. Friday hours for the Indianapolis-based call center will remain 9 a.m. to 6 p.m.
The new schedule is designed to more closely align with dealer hours, especially in the Mountain and Pacific time zones.
"This is all about providing better coverage for dealers," said Brian Gavette, SRAM director of aftermarket sales and marketing, Americas. "These extended hours will result in quicker service and allow dealers more flexibility to reach our dealer service experts throughout the day."
Said SRAM president Stan Day: "SRAM is fully committed to providing dealers with best-in-class service when they need it to give customers the best experience possible. All of our dealer service pros have worked in bike shops and understand the demands on time and schedules. They look forward to serving you better through these extended hours."
SRAM's U.S. Dealer Service Call Center can be reached at (800) 346-2928.