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BTI re-launches Factory Service for suspension and brakes

Published August 4, 2014
Brian Alexander

SANTA FE, N.M. (BRAIN) — BTI has re-launched an expanded version of its Factory Service program, offering service for a variety of suspension and brake brands.

Brian Alexander has returned to the company after training with several suspension makers. Factory Service is an authorized warranty center for RockShox, Avid, SRAM, Truvativ and Cane Creek. It is also an authorized service center for Kind Shock, DT-Swiss, Magura, Marzocchi, MRP/White Brothers, X-Fusion, Hayes, Formula Brakes, and Hope Brakes. The company said it expects to add more brand additions and services in the coming months. Factory Service offers a 90-day warranty on service.

BTI Factory Service is offering free return shipping on any Factory Service order sent in this month.

BTI got its start 21 years ago as a suspension parts wholesaler and in its first year it introduced its Shock Treatment suspension service and tuning program.

"BTI has always been a go-to service center for bike shops around the country. We're pleased to be able to continue to support our customers with up to date training and technical expertise. We all know the most important thing is getting the customer back on their bike as quick as possible and we are always here to help," Alexander said.  

More information: bti-usa.com/public/factory_serv

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