ROCKY RIVER, OH (BRAIN)—Century Cycles has been honored by Smart Business magazine with a World Class Customer Service Award, which is bestowed upon Cleveland-area companies for their superior customer service.
Other 2008 honorees included the Cleveland Indians, The Lincoln Electric Company and the Maltz Museum of Jewish Heritage.
The 2008 World Class Customer Service Award honorees were acknowledged for creating corporate cultures where customer service thrives.
In particular, Century Cycles impressed the judges with its educational sales approach, which seeks to pair each customer with the best bike for their needs; extending the Century Cycles customer service experience beyond the store walls with community activism; and continuous commitment to staff training and support.
“Our very first company brochure outlined our customer-first philosophy, which still guides Century Cycles today. It’s rewarding to win such a high honor after 16 years of dedication to customer service,” said Scott Cowan, owner of Century Cycles, a three-store chain of bicycle stores in Medina, Peninsula, and Rocky River.