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INTENSE is hiring for an Online Sales Representative

The Online Sales Representative is a subject matter expert on the e-commerce shopping journey and the bicycle industry. This role continuously leverages insights to improve conversion rate, AOV and customer retention. S/he is highly organized with demonstrated skills in closing sales via email, live chat and phone.

JOB DUTIES:

• Ensures all e-commerce sales targets are met or exceeded within the U.S. territory.
• Close and grow sales through professional communication and interaction with current and potential customers and provide exemplary customer service throughout the sales cycle.
• Prepare action plans for effective search of sales leads and prospects within the U.S. market.
• Manage and interpret customer requirements – speaking with customers to understand, anticipate and meet their needs.
• Maintain high customer satisfaction rating that meets company standards.
• Ensure that sales pipeline remains full of qualified leads and prospects.
• Identifies advantages and compares competitor products/services.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Engage with creative team to develop strategy and opportunity for converting leads into customers.
• Continuously learns about product updates, features, accessories, inventory and their benefits and communicates that knowledge to the customer.
• Keeps abreast of product applications, technical services, market conditions, competitive activities, promotional trends.
• Learn to overcome objections; ask for the sale; complete sales; explain and offer warranties and finance.
QUALIFICATIONS:
• Must have 3 years + proven sales experience.
• Mountain Bike and Industry knowledge a must.
• E-commerce experience a must.
• Excellent communication, customer service, and problem-solving skills.
• Ability to communicate in a clear and concise manner in written and verbal communication channels.
• Strong organization skills, able to multi-task and manage time to meet frequently changing deadlines in a fast-paced environment.
• Proficient computer and internet skills.
• Confidence in your ability to be successful.
• A desire to work in a commission, performance-based environment.
• Must be a strong closer with the ability to ask for the sale and follow through.
• Bilingual a PLUS!
• Experience with Shopify E-commerce platform preferred.
If this describes you, please forward your resume to: lynette@intensecycles.com

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