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Western Regional Customer Service Specialist

Orbea USA is looking for a motivated, knowledgeable, passionate, and kind individual to be a valuable resource for our bicycle dealers and users, and an integral part of our sales and service team. The position is full-time Monday through Friday, will report directly to the Customer Service Manager, and will work closely with the rest of the Sales and Service team (in U.S. and Spain), After Sales, Accounting, and the Operations Manager.

Be the main point of contact inside the Orbea USA office for bicycle shop owners and employees in the western region of the United States with effective phone and email conversation.
Work with the western outside sales team to promote relationships between Orbea and our dealer network.
Collaborate with the sales and service team to provide solutions according to defined procedures, and resolve unique issues with rider-focused solutions.
Process orders, navigate databases, and pull and manage data for the sales and service team as well as dealers.
Assist users with product, technical, and order inquiries through effective phone and email conversation.
Take on additional tasks within your area of expertise as necessary as we grow as a company.

Qualifications / Skills:
Previous customer service and/or account management experience preferred.
Must have experience and/or necessary skills to quickly build rapport and manage long-term relationships.
Ability to effectively navigate and learn computer programs such as Google Drive and Excel.
Self-motivation with a positive attitude, creative problem solving skills, and eagerness to learn.
Excellent organizational skills, attention to detail, and ability to meet deadlines.
Ability to understand and implement feedback effectively.
Desire to research, and the ability to see projects through from beginning to end.
Passion for cycling is required, cycling industry experience is preferred, and bicycle shop experience is a plus.

Working Environment:
Position may be located remotely in the western region of the United States, but must be able to travel to North Little Rock, AR regularly for training, meetings, and to hang out with the Orbea USA office dogs.

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