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Call Center Specialist – Bosch EBikes (SO/NA)

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 8,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. More information at www.boschservicesolutions.com

The Call Center Specialist Position is responsible for answering incoming calls and providing excellent customer service to Bosch EBike Dealers in the US.
• Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.
• Respond to end consumer calls for technical, general product support, and spare parts, etc. etc. topics.
• Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.
• Excellent verbal and written communication skills.
• Make decisions on warranty per company guidelines.
• Document calls/cases in a CRM (Customer Relationship Management) tool.

Qualifications:
• Minimum HS Diploma, Associates degree preferred
• Bicycle industry experience required, specifically for over the phone troubleshooting, etc.
• 2+ years experience working in a customer service environment providing phone support or in-person customer support.
• Quick understanding/ learning capabilities, good in working with modern IT / PC and CRM tools
• Pedal assisted eBike industry experience with the ability to diagnose, troubleshoot, and resolve technical or software related issues

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.
• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

Please apply at http://smrtr.io/SJC8