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BTI Grows Factory Service Capabilities

Published May 19, 2011

SANTA FE, NM (BRAIN)—BTI is now accepting warranty service orders for Cane Creek Double Barrel shocks and DT-Swiss Tricon wheels.

The Santa Fe, New Mexico distributor has a factory service center that has long supported Cane Creek shocks and DT-Swiss products, but its staff recently completed new training to service the latest products from these brands.

The training included two days of off-site training for Cane Creek Double Barrel shocks and three days of training with DT-Swiss that included teardown of its complete fork lineup and Tricon wheel service. BTI can now handle service and warranty on DT-Swiss’ entire fork and wheel lines.

BTI also invested in specific Double Barrel tools and a nitrogen tank to restore Cane Creek shocks to their factory settings.

BTI’s factory service center currently services forks and shocks from RockShox, Marzocchi, Manitou, Maverick, White Brothers, DT-Swiss, Magura and Cane Creek. It also does brake repair for Avid, Magura, Hayes, Hope Formula and Shimano; wheel repair and service for DT-Swiss and Fulcrum; and bearing installation for Enduro bearings.

BTI is an authorized warranty center for RockShox, Avid, Truvativ, SRAM, DT-Swiss, Fulcrum and Cane Creek.

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