It’s hard to recruit the talented people you need to offer great customer service when offering relatively low wages.
Webrooming is when a customer starts their shopping on-line to gather information, but uses that information to visit a local brick-and-mortar store to buy.
There is some apparent movement on the problem of brick-and-mortar businesses being required to collect sales tax while internet retailers often do not.
Are casual bike consumers being frightened away from bike shops because of sticker shock?
Weather will continue to play an important role in the U.S. bicycle business in 2014, but other issues are driving a continuing soft market, according to a new analysis from the Gluskin Townley Group.
Bicycles are emerging as a new target for conservatives in the ongoing "culture wars" in America.
A defensive response is not going to win us any battles.
There has been quite a bit of ink used recently discussing trademarks and their enforcement and the folks at BRAIN wanted me to write about the topic generally. I want to make it clear that nothing written in this column is meant to comment upon or pass judgment upon recent issues in the news.
If we agree with Amazon's Jeff Bezos that complaining is not a strategy, what are some strategies that will lead to success for bike shops with physical locations?
A small but resolute group of bicycle industry leaders stormed Capitol Hill Wednesday to make the case for the bicycle business as a creator of jobs and commerce that benefits the U.S. economy.
It is outrageous that the federal government continues to give the middle finger to brick-and-mortar businesses across the country by failing to fix a broken sales tax system.
Many believe that buying from local independent businesses is a good thing, but is there credible research to back that up?
A British market study shows that retail staff members are the key to making customers feel comfortable while shopping, and also cause them to buy and spend more.
When driven by passion and executed with excellence, the local independent bike shop is the greatest retail institution in America today
Sometimes the Internet seems like a vast global Complaint Department and bike shops receive plenty of bashing for real or perceived failings.
I am troubled by three recent negative experiences with IBDs. One each of the warranty, special-order and rental varieties.
I needed help and the solution was one I regularly apply to cycling: when in doubt, buy a new piece of equipment. In this case, a fountain pen.
There were many questions awaiting the industry as we all arrived at Interbike last week. Would the new hall and hotels be an improvement? Would Consumer Day resemble a plague of locusts? Would any of this matter if we get an early Spring in 2014?
Discount internet retailing is a big challenge for brick-and-mortar retailers and the brands they carry.