COSTA MESA, CA (BRAIN)—The next session (Salesmanship for Bicycle Retailers) in the online Webinar series hosted by retail expert Dan Mann of The Mann Group will talk about the ins and outs of good salesmanship in bicycle retailing from 11 a.m. - noon on December 7.
This session points out that the difference between a great and a poor retail experience is often found in service, according to a press release. The way customers are treated in any store has a lot to do with overall customer satisfaction. That satisfaction often translates into loyalty.
Included will be:
* The ideal sales process.
* 80 percent of your sales are generated by 20 percent of your staff. What is the secret that those 20 percent have?
* How assumptions can hurt your business.
* The KEY metrics that you must monitor.
* How to get buy in from your staff.
Online NBDA Webinars are open to all NBDA dealer members free of charge. Interested members should preregister by clicking on above link.