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SRAM spells out replacement policy for its worldwide dealers

Published December 20, 2013
Company expects to have mechanical systems delivered by Jan. 15.

CHICAGO, IL (BRAIN) — SRAM is laying out an initial replacement policy for retailers dealing with customers bringing in recalled SRAM hydraulic brakes. Some specifics about how the recall will be conducted in the U.S. remain undetermined because they must be approved by the U.S. Consumer Product Safety Commission.

The company hopes it will have substitute mechanical systems distributed through its worldwide service channels by Jan. 15.  

Customers bringing in Red HydroR disc or Red HydroR rim brakes will be given Red-22 Mechanical 11-speed shifters and BB7 RSL disc calipers, or Red 22 mechanical rim brakes. Customers with S-700 HydroR disc or S-700 HydroR rim brakes are being given Force 10-speed mechanical shifters and BB7 RS disc calipers, or Force mechanical rim brakes.

For all worldwide markets SRAM will provide dealers with labor reimbursement in cash (not in product, as had been offered with some earlier recalls). The next step involves providing consumers with an updated hydraulic brake system or compensation if they choose to keep the cable-pull system. SRAM expects to provide a voucher for product or cash reimbursement to U.S. dealers to offer customers — the exact amount is still to be determined between SRAM and the CPSC.

SRAM dealers in Europe and Asia can offer customers the option of receiving new hydraulic brake systems when they become available, or a take checks for $200 U.S. in local currency if they choose to keep the cable-pull system.  

SRAM is asking dealers to check its recall website, sramroadhydraulicbrakerecall.com, for updates as they become available.

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