DENVER, CO. – Powering over 1,500 bike shops in the USA with text messaging capabilities, Ikeono announces a new integration with Google Business Profiles further growing their feature suite.
Building upon a robust suite of reputation management features such as automated Google and Facebook review text-requests and net promoter score (NPS) text-requests, this integration represents a major step in the right direction.
Bike retailers can now seamlessly connect their Google Business Profile to Ikeono and engage with customer reviews.
Key features include:
- Review Management: Bike retailers can now conveniently read, manage, and respond to customer reviews directly from Ikeono.
- Real-time Notifications: Receive instant push and in-app notifications for new reviews, allowing retailers the ability to quickly respond and improve customer satisfaction.
- Analytics: Valuable insights are provided to help bike retailers track customer sentiment and business performance. Bike retailers can now track the effectiveness of their reputation management efforts by measuring their growth after implementing Ikeono.
"This integration represents an exciting moment for Ikeono. It's a representation of our commitment to the bike industry and our role in providing them with the tools they need to succeed in today's competitive landscape. After connecting with so many retailers at CABDA 2024, I am confident that this integration with the Google Business Profile (GBP) was the right move.
"This integration is only the beginning of a much longer journey. We want to ensure bike retailers are leveraging all GBP functionalities as easily as possible.
"Next, we're going to bring in Google Business Chat to help consolidate communication streams, then Google Business hours to make it easier to keep things updated, and finally Google Business questions to ensure their business is being represented appropriately and further improve local SEO."- Dru Lang, Co-Founder
In the last three years, inventory has been the primary factor in a consumer's decision to interact with bike retailers, and now with abundant inventory, it's all about which retailer provides the best experience and is easiest to be found.
Among the three major review management platforms: Google, Yelp, and Facebook – Google has proven to be the best consumer review platform.
Google has the largest market share, and provides an easy path for consumers to evaluate and find businesses thanks to review content and local SEO.
By bringing these features to their platform, Ikeono makes it easier for bike shops to strengthen their online presence and leverage GBP tools to grow their business.
About Ikeono
Ikeono is a leading provider of business text messaging for independent retailers. Ikeono enables retailers of all sizes to grow their business by communicating more efficiently and effectively through text messages and provides deep integrations with Lightspeed POS and Ascend RMS.
Ikeono was built in a bike shop for bike shops by quickly realizing the real struggles retailers faced: bikes taking up valuable space, playing phone tag with customers, and not having the right tools to follow up on orders.
Trusted by over 1,500 bike shops in the USA, Ikeono continues to evangelize business text messaging and continuously releasing new features to support the growth and success of bike shops.
Questions? Visit Ikeono's website or reach out at hello@ikeono.com. ###
