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Trek's service school now open

Published March 9, 2016

WATERLOO, Wis. (BRAIN) — Trek's Certified Service Center, a retailer service school the company announced last August, is now officially open. The center occupies 2,200 square feet at the company's Wisconsin headquarters and will offer more than 40 weeks of training this year.

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The center can accommodate 12-20 students per course depending on subject matter. The five courses currently being offered include Service Operations Manager, Service Advisor and three levels of technician training.

"Trek's curriculum is designed to develop each student's skills beyond the wrench, with an emphasis placed on maximizing employee retention, offering a clear career path, the importance and benefits of professionalism, and the customer experience—all while increasing the efficiency and critical thinking skills of Trek retailers' most valuable staff," the company said.

The school will offer technical training related to Trek products and some advanced courses will include guest lectures by representatives from suppliers including Fox, Shimano, SRAM, RockShox and Bosch.

Trek retailers interested in sending employees to the service center should contact their sales rep or Trek's online retailer portal.

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