WEST JORDAN, UT (BRAIN) — Reynolds Cycling is relocating its European service center from Germany to the Netherlands, partnering with high-end carbon wheel specialist mtb.
The change “is in response to Reynolds’ commitment to customer service and to answer the growing demands of the European market,” the company said in a release.
"We diligently searched for a company that would not only meet our strict quality standards, but one that was dedicated to top level service and attention to detail. We are very happy with our decision to move the Reynolds EU Service Center to mtb," said Rob Aguero, director of sales and marketing, adding that Reynolds has seen considerable European growth in both the aftermarket and, especially, OE sales.
Reynolds will have a company employee on site at mtb in Maastricht to work as a direct contact for its European customers. This employee will facilitate RMA requests, warranty evaluations and small-parts orders and fulfillment for Reynolds EU.
As of Friday, Dec. 7, the current service center located in Kirchzarten, Germany, stopped facilitating RMA requests and warranty evaluations.
Any communications for service or warranty in the EU on or after Dec. 10 should be directed to Heather Elliott, Reynolds’ U.S. customer service manager, at firstname.lastname@example.org. She will handle service until the transition to mtb is complete, which is expected by the start of 2013, said Aguero.
The initial process for European warranty/service claims will remain the same. Once an RMA number has been issued by Reynolds, wheels will be sent directly to mtb.